faq

Why should I buy Undercover®?
We have set a new standard of user mobility and incredible ease-of-operation. Undercover® has evolved the steel instant canopy into a whole new category of Personal-Shelter® providing unmatched quality, design and value!

Why buy aluminum?
50% lighter-than-steel, no rusting, no pitting or corrosion, high user mobility, great eye appeal, recyclable commodity, no maintenance permanent anodized finish, unmatched tube strengthening technology.

Do I need to anchor my shelter?
YES! Be sure to always properly anchor shelter at all times! General use spikes are included with all models. For hardpan or sand anchoring solutions checkout the Gravity-PakTM or Gravity-TubeTM anchor kits. Never leave the shelter unattended for extended periods of time.

Can I leave it up in the rain?
We do everything we can in design and function to provide watershed, however like all instant canopies, moisture can quickly collect and pocket, eventually destroying the frame, even in a slight drizzle for extended periods of time. Do not leave unattended in weather.

How do I setup my shelter?
Undercover® has set a new standard of User mobility and incredible ease-of-operation. With little practice you can setup the new shelter in seconds.

Is the shelter OK in wind?
It is important that your Undercover® is always properly anchored down. You should takedown in winds that exceed 15 MPH and do not leave unattended for extended periods of time.
Where do I purchase an Undercover® Shelter? See Catalog Can I get replacement parts? Yes! See Parts

What about the warranty?
Undercover® warrants to the original retail purchaser of this product to be free from factory defects in material and workmanship for 24 months from the date of purchase It does not cover damage caused by wind, rain or other forces of nature. Nor does it cover damage directly related to abuse or User neglect.

Is there any assembly required?
No, the frame comes fully assembled. There is a one time Velcro polyester-skin frame attachment and thatʼs it!

Does the polyester-skin need to be removed when stored
No. Most Users just leave the skin on the frame however it should be 100% dry before storing.

Which Undercover® shelter is the best for me?
We strive to design lifestyle specific instant canopy applications. Sport, Leisure, Commercial, Professional offerings with a variety of price points and features.

Is the shelter waterproof?
Yes and No! The polyester-skin is waterproof however the seams can drip when exposed to continuous moisture. One can remedy this situation with a roll-on seam sealer commonly found at most hardware stores.

What sizes are available?
Current sizes include 8ʼx8ʼ, 10ʼx10ʼ, 10ʼx15ʼ, 10ʼx20ʼ

What about accessories?
Undercover® provides a full line of custom lifestyle accessories that are adaptable to other brands. See Accessories

Do you offer any type of custom printing?
Yes. Inquire service@iundercover.com

Is the polyester-skin fire retardant?
YES! The coated polyester-skin is rated for CPAI-84. It is not fire proof! Never build fires or place flame sources under or near your Undercover® shelter.

Is there any required maintenance?
Very little! To clean simply use a mild soap periodically and be sure to rinse and dry out thoroughly before storing. If you are experience any eventual leaking or dripping from the seams, one can use seam sealer commonly available at most hardware stores.

What is the head clearance?
Depending on height adjustments anywhere from 72” to 84”